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Telekom Romania Wholesale Statement / Covid-19 – March 17th, 2020

Dear Customer,

Given the concern regarding the potential impact of the COVID-19 virus, we provide information to our customers on our handling of the situation.

Telekom Romania is fully committed to safeguarding the health and wellbeing of its employees and to providing secure and stable operations for our customers during this period.

First of all, Telekom Romania’ Business Continuity Management System is externally certified as applying the ISO 22301 standard and this certification was maintained from November 2014 until present. We attached the certifications in this regard.

Telekom Romania’s Business Continuity Management System's aim, in response to a significant disruption (whether actual or impending), will always look to:

  • Ensure the safety of the Company’s employees and other occupants or visitors within the buildings;
  • Endeavour to meet our obligations to employees, customers, shareholders and other interested parties;
  • Minimize disruption to our customers and to protect and preserve our assets and reputation;
  • Facilitate a return to normal operations as soon as practicable;
  • Stay in business.

Telekom Romania disposes of a predefined framework and supporting plans in order to guarantee a consistent and systematic method for the identification of threats/incidents and a common way of assessing the potential or actual impact with structured communication flows and clear set responsibilities. The Crisis Management Team for this situation has been activated at company level in order to offer an adequate answer to the crisis situation caused by the threat of the COVID-19 virus. A team of internal experts and Single Points of Contact per area of activity were established for continuous monitoring. Communication and decision flows were shortened to react swiftly as per the needs of the situation. Protecting the health of customers, partners and employees, as well as the continuity of the services we provide, are our top priorities. In accordance with our business continuity processes, we have activated plans to maintain business operations and continue providing our services to customers.

Observing the rapid spread of the virus in Western Europe, Romania’s authorities have chosen for a rapid response from the earliest onset of the epidemic in Romania. Since last week, after the first 25 cases of COVID-19 were observed in the country, all schools were closed and public events were forbidden.

On March 16, 2020, the state of emergency has been declared. Telekom Romania as the incumbent operator has a crucial role in supporting the country during these difficult times. Despite all the preventive measures taken by Telekom Romania, it cannot be ruled out that an expansion of the threat could lead to prioritization in terms of service assurance and service delivery. We thank you in advance for your understanding in this matter.

Below are some of the preventive measures we have taken as we continue to monitor and respond to the situation:

  • We identified the business continuity risks to Telekom Romania’s business operations even from the end of January 2020 and measures to mitigate the risks have been proposed even from that moment. The risk assessment was updated on March 16th 2020 according with the current situation.
  • For the health and safety of our employees, customers and partners, we have introduced precautionary measures. We advise all employees, customers and partners to ensure a high level of personal hygiene in our business premises and in their day to day life.
  • We have canceled any participation in events and do not authorize business trips, except the ones mandatory to support our network and customers.
  • We are making all possible efforts to safeguard that our security operations centers and especially our critical infrastructure remain operational. This includes a working from home rollout to the maximum extent possible or dividing operations critical teams to work from separate offices and many other business continuity measures.

We will keep you updated on any evolution of the circumstances

Should you have questions or concerns, please don’t hesitate to contact your Telekom Romania Account Manager.

Sincerely yours,

Dumitru Vlad,
Director Wholesale

ISO certification TKR | ISO certification TKRM

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